NEW ALBANY, Miss., November 1, 2020 – Baptist Memorial Hospital-Union County recently announced Conny Roberson has been named Service First Champion for the quarter. Roberson, who was nominated by a colleague for going above and beyond for a patient, is a technician in the laboratory department.
Service First Champions are individuals who consistently exceed all expectations for the purpose of serving others and are nominated by colleagues, physicians, patients and their family/support persons for outstanding service.
In the nomination, the colleague described how Roberson connected with a patient in the ER and noticed the patient’s shoes were worn. After learning the patient was admitted, Roberson purchased a pair of new shoes for the patient. “Conny does her best to help patients in any way she can. This is the kind of people we work with that go above and beyond their duties,” wrote the colleague.
“Conny’s compassion and empathy for others exemplifies what a Service First Champion should be,” said James Grantham, CEO and Administrator. “Conny’s act of kindess truly embodies our care standard of service above self.”
Baptist Union County offers a variety of services, including adult and pediatric inpatient care, maternity, surgery, a 24-hour emergency department and diagnostics. The hospital also has 3D mammography, TeleHealth services and an eICU. Baptist Union County has an excellent reputation for providing quality care and recently earned an “A” Safety Grade from the Leapfrog Group and Outstanding Patient Experience and Patient Safety Excellence awards from Healthgrades. Most notably, Baptist Union County became the first hospital in Mississippi to earn five stars from the Centers for Medicare & Medicaid Services for the hospital’s quality, outcomes, safety and patient satisfaction. The Chartis Center for Rural Health also recognized the hospital as one of the Top 100 Rural & Community Hospitals in the country.
For more information about Baptist Union County, please call 662-538-7631 or visit unioncounty.baptistonline.org.