Baptist Union County selects Service First Champion

NEW ALBANY, Miss., July 30, 2020 – Baptist Memorial Hospital-Union County recently announced Candace Jarvis, RN, has been named Service First Champion for the quarter. Jarvis, who was nominated by a colleague for going above and beyond for a patient’s family member, is a nurse is the emergency department.

Service First Champions are individuals who consistently exceed all expectations for the purpose of serving others and are nominated by colleagues, physicians, patients and their family/support persons for outstanding service.

In the nomination, the colleague described a hectic day in the emergency department caring for a multitude of very sick patients. After determining a COVID-19 patient required transfer to a higher level of care, staff informed the patient’s husband of the situation. Struggling through his tears, the husband’s only wish was to see his wife one more time. Jarvis had taken a short break for lunch, but sprang into action when she learned of the request. Thanks to Jarvis’ quick thinking, the couple was able to communicate via FaceTime.

The colleague wrote, “If it wasn’t for Candace, this man would not have been able to tell his wife he loves her one last time before she was transferred, and I know to him that was worth more than anything in this world.”

“Candace’s compassion and empathy for others exemplifies what a Service First Champion should be,” said James Grantham, CEO and Administrator. “Candace’s action truly embodies our care standard of service above self.”

Baptist Union County offers a variety of services, including adult and pediatric inpatient care, maternity, surgery, a 24-hour emergency department and diagnostics. The hospital also has 3D mammography, TeleHealth services and an eICU. Baptist Union County has an excellent reputation for providing quality care and recently earned an “A” Safety Grade from the Leapfrog Group and Outstanding Patient Experience and Patient Safety Excellence awards from Healthgrades. Most notably, Baptist Union County became the first hospital in Mississippi to earn five stars from the Centers for Medicare & Medicaid Services for the hospital’s quality, outcomes, safety and patient satisfaction. The Chartis Center for Rural Health also recognized the hospital as one of the Top 100 Rural & Community Hospitals in the country.

For more information about Baptist Union County, please call 662-538-7631 or visit unioncounty.baptistonline.org.