Baptist Union County selects Service First Champion

NEW ALBANY, Miss., January 28, 2021 – Baptist Memorial Hospital-Union County recently announced Scott Hatcher has been named Service First Champion for the quarter.  Hatcher, who was nominated by a colleague for going above and beyond for a patient’s family member, is a pharmacist with over thirty years of service at Baptist.

Service First Champions are individuals who consistently exceed all expectations for the purpose of serving others and are nominated by colleagues, physicians, patients and their family/support persons for outstanding service.

In the nomination, the colleague described how a patient’s family member had become upset in the lobby area, and Hatcher stopped to ask if he could help.  The family member calmed down after Hatcher knelt beside him to listen to his story and provide reassurance.  “Scott’s humble kindness and compassion towards this gentleman was amazing,” wrote the colleague.  “He recognized a need, stopped what he was doing, and treated this gentleman as if he had all the time in the world.”

“Scott’s compassion and empathy for others exemplifies what a Service First Champion should be,” said James Grantham, CEO and Administrator.  “It is outstanding team members like Scott who make a real difference at Baptist Union County and in the lives of our patients and families.”

Baptist Union County offers a variety of services, including adult and pediatric inpatient care, maternity, surgery, a 24-hour emergency department and diagnostics. The hospital also has 3D mammography, TeleHealth services and an eICU. Baptist Union County has an excellent reputation for providing quality care and recently earned an “A” Safety Grade from the Leapfrog Group and Outstanding Patient Experience and Patient Safety Excellence awards from Healthgrades. Most notably, Baptist Union County became the first hospital in Mississippi to earn five stars from the Centers for Medicare & Medicaid Services for the hospital’s quality, outcomes, safety and patient satisfaction. The Chartis Center for Rural Health also recognized the hospital as one of the Top 100 Rural & Community Hospitals in the country.

For more information about Baptist Union County, please call 662-538-7631 or visit unioncounty.baptistonline.org.